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Pike Luck Privacy Policy — Your Data, Your Rights

What data we collect while you use Pike Luck, how we use it, and how we keep it secure — it's all clearly explained here.

Last Updated: 1 January 2026 | Language: English
Minimal Data Collection
Pike Luck collects only the data that is strictly necessary. No excessive or irrelevant personal information is ever requested.
Never Sold to Third Parties
Your data is never sold to advertisers or third parties. Not ever, under any circumstances.
256-bit Encryption
All data transmissions are encrypted via TLS 1.3 — completely unreadable to anyone outside.
Control Over Your Data
You can view, correct, or request deletion of your information at any time.
Cookie Transparency
Full details on which cookies are used and why are provided below. You have the option to disable non-essential cookies at any time.
Defined Retention Periods
Data is not kept indefinitely. Once legal obligations are fulfilled, it is securely deleted.
Table of Contents
Version: 2.4
Effective: January 2026
Section 1

Introduction — Why This Document Matters

When you create an account, play games, or browse the website on Pike Luck, certain information naturally comes to us. What we do with that information, who we share it with, and how long we keep it — this Privacy Policy answers all of those questions.

Pike Luck believes that a member's greatest asset is control over their own personal data — and we want that control to stay with you. This document has been written in plain, straightforward language so you can understand it without having to wade through legal jargon.

This policy applies to the pikeluck.pro website and all associated mobile apps and services. Continuing to use the platform means you agree to this policy.

In Brief: Pike Luck does not monetize your data. It is used solely to provide our services and ensure your security.
Section 2

What Information We Collect

Pike Luck collects three types of information — what you provide directly, what is gathered automatically, and in some cases, what is received from third parties.

Data Type What We Collect Source of Collection Required?
Identity Information Name, date of birth, national ID number Registration / KYC Yes
Contact Information Mobile number, email address Registration Form Yes
Financial Information Mobile banking number, transaction history Payment Processing Yes
Device Information IP address, browser type, operating system Automatic Automatic
Usage Data Game history, session duration, favourite games Platform Logs Automatic
Location Data Country & region (approximate, based on IP) Automatic Automatic
Payment Card Details: Pike Luck does not store any credit or debit card numbers. Card payments are processed directly through the payment gateway.
Section 3

How Your Collected Data Is Used

Pike Luck uses your data only for specified purposes. Your consent will be obtained before using it for anything beyond those purposes.

  • Account Management: For registration, login, and profile management.
  • Payment Processing: To process deposits and complete withdrawals.
  • Identity Verification (KYC): To verify age and identity, and to prevent fraud.
  • Security Monitoring: To detect unauthorised access to your account.
  • Service Improvement: To analyse usage patterns and improve the platform.
  • Customer Service: To resolve your issues and maintain communication with you.
  • Legal Compliance: To comply with applicable laws and regulatory requirements.
  • Relevant Offers: To send you relevant promotions based on your preferences (you can turn this off at any time).

No data is ever sold or rented to third parties for Pike Luck's commercial benefit. This is a core principle we stand by.

Section 4

Who Your Data Is Shared With

Pike Luck shares your information with third parties only in very limited circumstances, which are clearly outlined below:

  • Payment Partners: Only the information necessary to process transactions is shared with bKash, Nagad, or Dutch-Bangla Bank.
  • Game Provider: For Live Casino and certain slots games, anonymized session data may be shared with the provider.
  • Auditing Body: Necessary information is shared with the licensing authority for independent auditing purposes.
  • Law Enforcement: We may be legally required to disclose information under a court order or government directive.

Outside of this list, no data will be shared without your explicit written consent.

Important: Pike Luck will never call or message you to ask for your password, OTP, or full payment details. Any such contact is suspicious — do not respond.
Section 5

How We Protect Your Data

Pike Luck follows the highest industry standards for data protection — security is ensured on both technical and organizational levels.

TLS 1.3 Transport Encryption
All data transmitted between your browser and our servers is protected by the latest TLS 1.3 encryption. You can verify this by checking the padlock icon in your browser's address bar.
Secure Data Centers
All data is stored in ISO 27001-certified data centers. Physical access is strictly controlled.
Restricted Staff Access
Your data is accessible only to authorized personnel, and strictly on a need-to-know basis. All access is logged.
Regular Security Audits
Third-party cybersecurity experts conduct a full security audit at least once a year.
Two-Factor Authentication (2FA)
When 2FA is enabled on your account, an OTP will be required at login. We strongly recommend keeping this feature active.
In the Event of a Data Breach: In the event of a security incident affecting your data, Pike Luck will notify you within the timeframe required by applicable regulations.
Section 6

Cookie Policy — Which Cookies We Use and Why

Pike Luck uses cookies to keep the platform running smoothly and to improve your experience. Cookies are small text files stored in your browser.

session_token
Remembers your login session so you don't have to sign in on every page
Essential
csrf_protection
Protects against cross-site attacks
Essential
lang_preference
Remembers your preferred language (Bangla/English)
Functionality
analytics_id
Assists with anonymised usage data analysis
Analytics
device_fp
Recognizes trusted devices to enhance account security
Security
Cookie Controls: Non-essential cookies can be disabled through your browser settings. However, some features may not function properly as a result.
Section 7

Data Retention Periods

Pike Luck does not retain data indefinitely. Each type of data has a defined retention period.

Data TypeRetention PeriodReason
Account Information 5 years after account closure Legal Obligations
Transaction Records 7 years Financial Regulatory Law
KYC Documents 5 Years Licensing Terms
Gaming Logs 3 years Dispute Resolution
Cookie Information 30 days – 1 year (varies by type) Functionality
Support Conversations 2 years Service Improvement
Section 8

Your Data Rights

As a Pike Luck member, you have important rights over your own data. Contact our support team to exercise any of these rights.

Right to Know
You have the right to request details about the information we hold on you. We will respond within 30 days of your request.
Right to Rectification
If any of your information is incorrect, you can update it — either directly in your profile or by contacting support.
Right to Erasure
After closing your account, you may request deletion of your data once the legally required retention period has expired.
Right to Data Portability
You can request a copy of the information we hold about you in a portable format.
Marketing Opt-Out
You can opt out of promotional messages at any time through your settings.
Section 9

Our Policy on Minors

Pike Luck strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect any information from minors.

If a minor somehow creates an account and this comes to our attention, the account will be immediately suspended and all associated data will be permanently deleted.

Notice to parents: If your child has accessed this platform without your knowledge, please contact our support team immediately. We will take prompt action.

Section 10

Privacy Contact

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have any concerns, please contact us through the following:

  • Email: [email protected]
  • Live Chat: Click the chat button on any page of the platform
  • Response Time: Typically within 24 hours; up to 7 business days for complex matters

Any changes to this Privacy Policy will be updated on this page, and you will be notified by email for significant changes.

FAQs

If You Have Further Questions

Withdrawing at Pike Luck is a straightforward process. Log in to your account, go to the withdrawal section, and select your amount and preferred payment method (bKash, Nagad, or Rocket). Under normal circumstances, requests are processed within 30 minutes to 2 hours. If it's your first withdrawal or your KYC verification is not yet complete, it may take up to 24 hours due to identity checks. Larger amounts (generally above ৳50,000) may be subject to additional verification. If you have an active bonus with pending wagering requirements, your withdrawal will be on hold until those conditions are met. If you run into any issues, reach out via live chat and our support team will assist you.

There are several possible reasons why the app may not open. Start by restarting your phone and trying again — this simple step often does the trick. If you see an update notification, install it promptly, as older versions may contain security vulnerabilities. Check that your internet connection is stable. Try force-closing the app (including from the background) and reopening it. If the issue persists, clear the app cache (Settings > Apps > Pike Luck > Clear Cache). If that still doesn't help, uninstall and reinstall the app — your account data is safely stored on our servers and will be fully restored once you log back in. If the problem continues, contact support and include a screenshot for a faster resolution.
Safe & Trusted
Your data is safe with us — join now
Your privacy is our top priority at Pike Luck. Register with confidence and enjoy the best online gaming experience in Bangladesh.
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